PLuG

DevRev PLuG empowers your customers and customer-facing teams with ready access to relevant information, enabling effective communication and interaction between them.

The DevRev PLuG SDK is a powerful, comprehensive tool designed to support the various needs of your customer-facing teams, including those in customer success, support, and product management. The PLuG SDK enables features such as an AI-powered chat widget and search bar, user session recording, along with engagements and nudges.

You can see an example PLuG widget on the Maple Software website.

The best way to try out PLuG is to experiment with it in the app. If you haven’t yet created a DevRev account, you can do that on our signup page. Alternatively, you can try out the PLuG playground.

PLuG capability dependencies

flowchart TD
%%{
    init: {
        'theme': 'base',
        'themeVariables': {
            'fontFamily': 'Segoe UI',
            'lineColor': 'white',
            'primaryTextColor': 'white',
            'primaryColor': '#2a33ff',
            'primaryBorderColor': '#62D65D',
            'secondaryColor': '#5D0E1C',
            'tertiaryColor': '#333333',
            'clusterBorder': 'white'
        }
    }
}%%
subgraph PLuG
CW[Chat Widget] --> PS[PLuG SDK]
ASB[AI Search Bar] --> PS[PLuG SDK]
SRA[Session Recording and Analytics] --> PS[PLuG SDK]
Nudges --> PS[PLuG SDK]
    PS[PLuG SDK] --> ASB[AI Search Bar]
    PS[PLuG SDK] --> SRA[Session Recording and Analytics]
    PS[PLuG SDK] --> Nudges
end

The first step to integrating PLuG is to install the PLuG SDK on your website. This installation enables PLuG chat and gives you the ability to create nudges. You can customize the PLuG widget either in the DevRev app or in the integration code.

If you want to enable PLuG search, additional code is required.

Once you have installed PLuG, all users who interact with the widget are created as anonymous users in the DevRev app with a random name since there is no information about the user. For users who are logged into your website, you can identify them in PLuG so they can view their past conversations. Identifying your users also enables more personalized engagement.

If your DevRev instance is on the session recording plan, session recording for users automatically begins once user identification is enabled. For detailed instructions on session recording options, refer to Session recording options and data masking. If you are not on our session recording plan and would like to be, contact our support team to enable it.