DevRev makes customer support delightful, fast, and proactive

PRODUCTDevRev Support

DevRev for

support teams

With all your business data in one place and a team of AI agents, customer support becomes delightful, fast, and proactive.

Full-featured support platform built for modern businesses and trusted by leading organizations

Delight customers with instant fixes

Resolve up to 85% of queries automatically with AI agents that reason through problems, not old-school bots that dump scripted responses.

Answers at the speed of now

Provide instant, accurate answers to customer questions wherever they come from - chat, email, Slack, phone - using unified data from across your company.

Answers at the speed of now

Provide instant, accurate answers to customer questions wherever they come from - chat, email, Slack, phone - using unified data from across your company.

Action. Not just explanation.

AI agents resolve common customer requests like password resets, subscription changes, and more from start to finish.

Action. Not just explanation.

AI agents resolve common customer requests like password resets, subscription changes, and more from start to finish.

Support that's almost invisible

Pre-emptively address customer issues before they become tickets with in-app nudges that suggest fixes and product updates.

Support that's almost invisible

Pre-emptively address customer issues before they become tickets with in-app nudges that suggest fixes and product updates.

Knowledge compounds automatically

AI agents remember successful resolutions and instantly apply them to future issues, reducing customer wait time.

Knowledge compounds automatically

AI agents remember successful resolutions and instantly apply them to future issues, reducing customer wait time.

Answers at the speed of now

Provide instant, accurate answers to customer questions wherever they come from - chat, email, Slack, phone - using unified data from across your company.

Answers at the speed of now

Provide instant, accurate answers to customer questions wherever they come from - chat, email, Slack, phone - using unified data from across your company.

Action. Not just explanation.

AI agents resolve common customer requests like password resets, subscription changes, and more from start to finish.

Action. Not just explanation.

AI agents resolve common customer requests like password resets, subscription changes, and more from start to finish.

Support that's almost invisible

Pre-emptively address customer issues before they become tickets with in-app nudges that suggest fixes and product updates.

Support that's almost invisible

Pre-emptively address customer issues before they become tickets with in-app nudges that suggest fixes and product updates.

Knowledge compounds automatically

AI agents remember successful resolutions and instantly apply them to future issues, reducing customer wait time.

Knowledge compounds automatically

AI agents remember successful resolutions and instantly apply them to future issues, reducing customer wait time.

A lot of our users' queries today are getting handled by DevRev's AI. These requests don't require human intervention, saving time not just for the support team but also for the customer. It's a wonderful experience because users don't have to wait.”

Dhruv Agrawal

COO & Co-founder, Shipsy

Solve complex issues faster than ever

DevRev remembers every fix, helping your teams slash resolution time and freeing them to do what they do best: care about customers

Information at your fingertips

Stop wasting time searching across tools. DevRev unifies siloed data and connects past resolutions to current problems, so your team gets instant answers.

Smart, seamless escalation

AI agents match problems to the right experts — reading customer sentiment, urgency, business impact, SLA deadlines, and more.

Zero guesswork

Get the full customer story upfront — what they were doing, what went wrong, and their complete journey. Your team can start problem solving immediately, rather than playing twenty questions.

Resolution minus the interruptions

AI agents automatically broadcast updates to all affected customers, so teams can focus on fixing the issue without constant status requests.