CUSTOMER & EMPLOYEE SELF-SERVICE

Bring in AI agents 
that handle every 
service request

From full automation of repetitive issues to assisting your people on complex cases, our CS and IT solutions carry every request through to completion.

devrev-image-alt

in production with teams at

NEWS

DevRev joins the OpenAI Marketplace launch to advance customer and employee self-service

devrev-image-alt

Routine work is automated. People collaborate on complex issues.

Operator – our autonomous digital worker handles issues end to end. It takes approved actions, and brings in the right people when needed.

Computer – our collaborative AI teammate works alongside your people. It gives precise answers, and helps them investigate cases.

Both run on the same shared context. Both follow all your permissions and safety rules.

devrev-image-alt
devrev-image-alt

Customers get fast help wherever they want it

From Voice AI to WhatsApp, email to Slack, your customers get fast, accurate resolution for their issues. Wait times and frustration go down. Satisfaction goes up.

Employees clear blockers and stay focused  

Waiting for software access or a password reset kills momentum, and drains motivation. When employees can solve their own issues, they stay in control of their day.

devrev-image-alt

Precision, efficiency, Safety – always

More accuracy, fewer tokens. Plus built-in safety.

PRECISION

96%

Accuracy that can be measured

Every answer and action is grounded in the context of all your live, connected data.

EFFICIENCY

4.4×

More value from every token

Make AI economics work – even as your company’s data and workflows scale.

SAFETY

Controls that stay in the loop

Your policies and guardrails are respected. Every action can be traced, and audited.

devrev-image-alt

Your systems, context, and controls

Connect the right context

DevRev unifies your SoR, KB, account history, and policies – so resolutions are faster, and more precise.

devrev-image-alt

Bring in the right person

When a request is complex, or needs approval, our agents identify who to connect with, then brief with full context.

devrev-image-alt

Permissions: intact

Our agents understand and respect a user’s access, across all connected systems. If a user can’t see or do something, neither can our agent.

devrev-image-alt

No rip-and-replace

Your SoR, help desk, billing tools, and other systems stay. And our agents can write back to them, so everything stays up to date.

devrev-image-alt

REAL customers. Real outcomes.

Beyond the demo: Operator in production

BILL

70%

AI resolution rate. Saving $4.5M per year, while keeping customer satisfaction scores high.

CAMPING WORLD

73%

IT requests self-resolved. Employees stay focused, the IT team can tackle bigger issues.

PAYTM

65%

Shorter time to resolution. 
With a waiting-time reduction

secure by design

Safe and compliant — from day 1

From collaborative answers to autonomous actions, you stay in control. Unlike other “black box” agents, Operator and Computer come with full observability, audit trails, and one-click undo.

Company logo
Company logo
Company logo
Company logo
Company logo
Company logo

See DevRev’s agents
on your data

Our zero-commitment, 30-minute demos are legendary. Watch DevRev run on your systems, and never look back.