Reported by enricher

The Reported by Enricher snap-in automatically updates the Reported By field on tickets created with an email entered in a custom field. It verifies if the email belongs to an existing customer of the configured account and either links to that customer or creates a new one.

Installation

Install the Reported by Enricher from DevRev marketplace.

Configuration

In the Configuration tab, the following settings are available:

• Custom Email Field: Specify the backend name of the custom field where the email is entered when creating a ticket.
• Default Account: Select the account to which new customers should be linked if they do not already exist in the system.

After configuring these settings, the snap-in automatically processes new tickets and enriches their Reported By fields based on the provided email addresses.