Ticket issue field migrator

The Ticket issue field migration snap-in automates the transfer of custom field values from tickets to new linked issues in DevRev. It checks for empty or undefined fields and fills them with corresponding ticket values based on the field mappings specified in the configuration input. The process features robust error handling, detailed logging, and appends a summary comment to the timeline for easy update tracking.

Installation

1. Install the Ticket Issue Field Migrator snap-in from the DevRev marketplace.
2. Select the dev org where you want to install the snap-in, confirm your selection, and click Deploy snap-in.

Configuration

1. In DevRev, go to Settings > Snap-ins > Ticket Issue Field Migrator > Configure.
2. Specify the Field Names to migrate values from the ticket to the issue when fields are empty or undefined.
3. Click Save and Install to complete the setup.
4. Link an issue to a ticket to begin the migration of values from the ticket fields to the issue fields.
5. After the migration process is complete, you will receive a summary message in the snap-in Discussion tab, informing you of the number of fields processed, updated, and not updated. If the fields specified in the configuration are not found, a notification will be provided in the Discussion tab.