March and April 2025

Airdrop Integrations

• We've added a new mapping option to Jira Airdrop that allows you to map Jira Epics to DevRev Enhancements. This provides improved planning capabilities within DevRev.

  Key Benefits:

  • Organize work items logically across multiple enhancements instead of a single part.

  • Enable planning at a more granular level within DevRev.

  • Create a proper part hierarchy that matches your Jira Epic structure.

  How It Works:

  • When configuring your Jira sync, you now have the option to map the Jira Epic type to the DevRev Enhancement (part) type.

  • This mapping option exists alongside the current ability to map Jira issues to DevRev issues or tickets.

  Refer to the docs for a list of known limitations.

• Jira Airdrop now supports mapping Jira issues to DevRev incidents.\

  What's New

  • Incident Mapping: Jira issues (bugs, tasks, stories, etc.) can now be mapped to the incident type in DevRev.

  • This is in addition to existing mappings for DevRev issues, tickets, and enhancements.

  Supported Mappings

  • Bugs, Tasks, Stories (and similar items): Map to Issues,Tickets, or Incidents

  • Epics: Map to Issues, Tickets, Incidents, or Enhancements

  Usage

  During Jira Airdrop configuration, you can now select incident as a mapping type for Jira work items in the field mapping interface.

  This new mapping provides more flexibility in how your team organizes work items migrated from Jira.

 For more information about Airdrop Integrations, refer to the following article: Jira Airdrop | Airdrop | Snap-ins

Analytics Platform

• Export and Share dashboards as PDF/PNG via email

  Introducing enhanced capabilities for exporting and sharing dashboards. Now, you can easily export dashboards in multiple formats and share them through email, making collaboration and reporting more efficient.

  New Features:

  • Export Options: Users can now export dashboards as PDF, PNG/JPEG, or SVG formats, providing flexibility for various reporting and presentation needs.

  • Share via Email: Dashboards can be directly shared via email, streamlining the process of distributing key metrics and insights to stakeholders.

  What's improved:

  • Enhanced Export Functionality: Improved the export functionality to ensure high-quality outputs in all supported formats.

• Automatic Dynamic Drill-throughs for Vista Reports

  Introducing a new way to explore data in Vista reports. With the latest update, users can now access underlying object data seamlessly. This enhancement simplifies data interaction, making insights more accessible and customizable within Vista reports.

  Features:

  • Enables a default tabular view for widgets in Vista reports, carrying over the base query without the need for additional dashboard setup.

  • Users can view underlying data in the drill-through view and apply additional filtering within the same view.

  What's improved:

  • Users' ability to analyze the underlying data to take concrete actions is significantly enhanced, enabling more informed decision-making.

  • Enhanced User Experience (Internal Dashboard Builders): Reduces the need to create new dashboards for each widget, as we currently do in custom dashboards, simplifying user interaction and maintenance.

Build App

• Actionable and richer Sprint Analytics

  Introducing a comprehensive update to our Sprint Analytics, designed to provide deeper insights and a more interactive experience. This update includes new metrics, enhanced trend analysis, and support for all sprints, active or inactive, ensuring you have all the data you need at your fingertips.

  New Features:

  • Enhanced Metrics and Trends: Incorporate detailed metrics and trends analysis, including Estimated Effort by Owner, Sprint Progress Tracking, and Sprint Completion Rate, to provide a thorough understanding of sprint dynamics.

  • End of Sprint and Historical Reports: Analyse comprehensively on individual or multiple sprints, allowing teams to review performance and make informed decisions for future sprints.

  • Support for All Sprints: View insights for both active and inactive sprints, with the ability to filter by specific sprints, enhancing the flexibility and depth of sprint analysis.

• Dev360 - Turning engineering efforts into measurable outcomes with actionable insights on alignment, delivery, and impact

  This enhancement focuses on providing engineering leads with real-time insights into various aspects of organizational operations. It aims to align strategy with execution, monitor progress on deliverables, and enhance product quality and service reliability, all while considering employee wellbeing and the overall impact of engineering efforts.

  New Features:

  • Top-down Framework and Metrics: Introduced a top-down framework displaying key metrics and widgets at the organizational level, enhancing visibility across different product parts.

  • Industry Standard Metrics with Drill-downs: Added industry-standard metrics for productivity, quality, and impact with advanced drill-down capabilities to analyze data across revenue and development parts.

  What's improved:

  • Metric Trends and Roll-up Functionality: Enhanced metrics with trend data for better context and introduced roll-up functionality to view data across various levels of the knowledge graph.

  The full potential of Dev360 analytics can be experienced with integrations such as Github integration and Deployment snap-in.

 For more information about Build App, refer to the following articles: ‣ Build snap-ins | Build ‣ Build best practices | Build ‣ Build ‣ Build

Conversation and Ticket Workflows

• Follow Up Ticket Experience

  We have improved our follow-up ticket experience & enhancing the way immutable tickets handle new customer messages. This update focuses on reducing duplicated efforts and streamlining communication across different channels.

  New Features:

  • Unified Follow-Up Ticket Creation: Introduces the ability to automatically create and link follow-up tickets when a customer responds to an archived ticket across various communication channels.

  • Configurable Follow-Up Behavior: Provides options to configure the behavior of follow-up tickets in workflows, ensuring that notifications and updates are managed according to user preferences.

  • Customers continue to see the new follow up ticket in the same thread for channels like email

• The Real-Time Sentiment Analysis snap-in enables seamless sentiment detection and real-time updates within the ticketing system. With each customer message, sentiment is automatically analyzed and categorized into five levels: Frustrated, Unhappy, Neutral, Happy, or Delighted, along with a concise justification for better decision-making. Agents can view sentiment insights instantly, apply advanced filtering options, and create custom workflows triggered by sentiment updates. Install the snap-in via the DevRev Marketplace & orgs can configure the number of recent messages required to analyse the sentiment.

 For more information about Conversation and Ticket Workflows, refer to the following articles: ‣ Auto parts to conversation | Automate | Snap-ins ‣ Automatic customer reply | Automate | Snap-ins ‣ Auto routing | Automate | Snap-ins ‣ Tickets | Support ‣ Routing | Support ‣ Conversations | Support ‣ Follow-up ticket | Automate | Snap-ins