Configure PLuG widget

You can customize the look and feel of your PLuG widget to reflect your unique identity truly.

To configure the appearance of your PLuG widget, open your DevRev app and navigate to Settings > Support > PLuG Settings > Configuration, Styling, and Layout.

Configuration

Hide PLuG widget: Hide the PLuG Widget on specific URLs by clicking + Rule and adding the URLs you want to configure.

Styling

Launcher logo: The image that's visible as your widget icon. A 20-pixel square image is recommended.
Alignment: The side of the screen you want to show your widget on (left or right).
Spacing: The horizontal distance from the aligned side (left or right) and the vertical distance from the bottom of the screen.
Brand logo: The image visible to your users in the top-right corner when they open the widget. A 20-pixel square image is recommended.
Appearance: The theme of the widget (light or dark).
Accent color: The color of the buttons on the widget.

Layout

Title: The greeting message shown at the top of your widget.
Search: Enables users to search for articles through the widget.
Search bar title: The text shown in the search bar.
Turing search: Turing AI answers search queries of the users.
Open articles in PLuG: Open your linked articles within the PLuG Widget.
Recent conversations: Show recent conversations card on PLuG Home.
Recent tickets: Show recent tickets card on PLuG Home.
Add a Card: Create a Spotlight card to announce or highlight something to your users.

Turing search

Here's how Turing search works in PLuG.

Spotlight cards

Spotlight cards are top-level cards on the PLuG widget. You can use them for showcasing PR articles, product releases, blog posts, or any other marketing/product-related content that can educate your users about things happening in your company.

Here is how a spotlight card looks.

Add a spotlight card

In the DevRev app, go to Settings > Support > PLuG Settings > Layout through the settings icon on the top-left corner.
Select Add a Card and enter a title, description, image, and redirect URL.
Click Save and Publish in the top-right corner. The new card is visible in your PLuG widget.

Want to add more personalization to your PLuG widget? Create your own. Visit SDK Methods and Customization to create your own PLuG from the ground up.