Ticket email notifier

The Ticket Email Notifier snap-in automates email notifications for specific ticket subtypes. When a ticket of the chosen subtype is created, it generates and sends a customized email.

For more information, refer to the Ticket email notifier snap-in on the DevRev marketplace.

Installation

1. In DevRev, go to Settings > Snap-ins and click Explore Marketplace in the top-right corner.
2. In the DevRev marketplace, find Ticket email notifier and click Install.
3. In DevRev, Snap-ins > Ticket email notifier > Configure.
4. Select SendGrid connection and Connect.
5. Enter the required parameters like Subtypes, Recipient name, Subject, Introductory part, Table contents, and Slug name of the org.
6. Click Save and Install snap-in.