Effortless 2024: Where AI and Design join forces to redefine work

Time is our most valuable resource, and the urgency to simplify workflows, streamline operations, and embrace smarter technology has never been greater. That’s where Effortless 2024 comes in—the only conference designed to bring the transformative power of AI and Design together, enabling businesses and individuals to do fewer things but do them better.

Each Effortless has challenged the status quo in its way.

In 2023 at our inaugural Effortless conference in Bay Area, we broke down silos between teams, data, and tools to unite products and customers through DevRev’s AI-native platform.

In Mumbai, with India’s economy booming, we focused on the need for digital businesses to hyper-converge their infrastructure around two critical pillars: customers and products.

New York was the stage where we showed how blending predictive analytics, NLP, and conversational AI with thoughtful design creates smart, human-centered experiences that truly connect with people

In this latest chapter of Effortless, we’re going further—bringing AI and Design together like never before. This time, it's not just about innovation; it's about using AI to create real impact without the burden of complexity. This is where you will learn to do fewer things, but do them better.

Imagine a future where AI doesn’t just support us—it augments our capabilities, allowing us to reclaim our nights and weekends while delivering exceptional business outcomes. That’s the vision of Effortless 2024.

Why Effortless 2024 matters now more than ever

Over the past three years, AI has ignited change, reshaping industries from the ground up. Yet, there’s been a missing link between support complexities, user engagement, and product delivery. Effortless 2024 will demonstrate how AI can fill those gaps by simplifying processes, reducing operational noise, and modernizing fractured enterprises.

At its heart, the conference is about reducing complexity and creating AI systems that empower businesses to scale effectively. It's about achieving SaaS 2.0, where AI strips away the excess, declutters workflows, and helps organizations focus on what truly matters: building products and relationships that stand the test of time.

Meet the visionaries shaping the future

We’ve gathered an outstanding lineup of speakers, each a visionary at the intersection of AI, business, and technology, ready to share their insights and expertise

• Vinod Khosla – Founder, Khosla Ventures
• Dr. Harrick Vin – CTO, Tata Consultancy Services
• Abhay Parasnis – Founder & CEO, Typeface
• Ethan Mollick – Associate Professor, The Wharton School

…and many more.

Agenda for Effortless 2024

Whether you're focused on integrating AI into your design process, streamlining operations, or creating customer-centric experiences, this conference is where disruption becomes your advantage.

1. Doing fewer things, but better

For years, businesses have added layer upon layer of complexity, especially with heavyweight SaaS tools. AI offers the opportunity to simplify—removing unnecessary applications, tasks, and manual processes.

At Effortless 2024, we will explore how AI can strip away redundant tasks, allowing businesses to focus on value-driving activities.

Did you know?

For every $1 spent on SaaS licenses, an additional $4 is spent on implementation and maintenance. AI-native platforms can help reduce this overhead by 10x, freeing up significant capital to focus on core business objectives.

In this session, learn how to implement AI that removes friction and optimizes efficiency, delivering real ROI by reducing costs and time spent on non-essential processes.

2. Is SaaS 2.0 the future of enterprise software?

The enterprise software landscape is on the verge of a seismic shift. We are moving into the SaaS 2.0 era with the advent of AI-native platforms. This next generation of software is lighter, faster, and more adaptive—eliminating the heavy, expensive legacy systems of the past.

Companies like Klarna have already begun this transition, making bold moves by cutting ties with traditional software like Salesforce.

In this session, we will unpack how AI will radically transform how we design and deploy enterprise software, making it smarter and more responsive to business needs and user demands.

Expect to gain insights into faster, smoother implementation processes that can save millions in operational expenses and simplify software ecosystems.

3. From reactive to proactive, AI-Driven CX

AI is the key to unlocking Customer 360—an integrated, end-to-end view of the customer journey. Discover how AI can reduce incident noise, anticipate customer needs, and predict support issues before they arise in this session.

We’ll also explore how AI can dramatically decrease the time it takes to respond to customer inquiries, enabling companies to move from reactive to proactive customer engagement.

Brace yourself to leverage AI-powered insights to reduce customer churn, improve customer satisfaction, and proactively resolve issues before they escalate. This shift will lead to shorter resolution times, higher customer retention, and, ultimately, a more loyal customer base.

4. Collaboration in SaaS 2.0

With the rise of SaaS 2.0, collaboration is evolving beyond the limits of tools like Slack and Teams.

Imagine a world where your tools facilitate conversations and automate mundane tasks, prioritize key projects, and create a unified, knowledge-rich environment. AI can deflect, route, and generate insights in real time, eliminating bottlenecks and enabling teams to work smarter, not harder.

This session is designed to equip you with techniques for integrating AI-driven collaboration into your workflow, enabling faster decision-making, smarter resource allocation, and stronger team alignment.

Discover how to up the ante on productivity by automating routine tasks and reducing the need for constant manual intervention, allowing your team to focus on what truly matters.

5. The Essentialism behind 'Why Less Equals More'

As businesses transition from being project-led to product-led, the idea of "essentialism" is gaining traction. It’s not about doing more—it’s about doing fewer things, but better.

In this session, the focus will be on how AI can enable product managers to focus on what truly drives value, automating routine tasks and elevating the work that matters most.

Learn how to implement AI-driven workflows that focus on delivering value with fewer, more impactful features, making product development leaner and more customer-focused.

Leave with actionable strategies for improving product-centricity and aligning development efforts with customer needs.

Join us at Effortless 2024

If you're a Support or CX leader, Product manager, or Engineering executive, Effortless 2024 is built to help you take advantage of AI's true potential.

With AI raising the bar on customer expectations, the pressure is on to adapt. At Effortless, you’ll discover how to build self-service systems that truly solve problems, connect your tools to offer proactive support, and use AI to communicate better and build deeper, lasting customer relationships.

Walk away from Effortless 2024 with clear, actionable strategies, valuable connections, and the insights you need to move your organization forward in the age of AI.

This isn’t just about learning — it’s about driving real change.