event
DevRev Effortless
Mumbai, India
13.03.24
With India’s economy growing rapidly, it’s time for digital businesses to hyper-converge their business infrastructure around two key pillars: customers and products. This event is a space to learn together about the future of AI-enabled organizations committed to providing fast, reliable, and highly personalized customer experiences.
- Date13/03/2024
- Time12.30PM - 6.30PM
- LocationGrand Hyatt BKC, Mumbai
Speakers from the following organizations presented
Meet our speakers
We have an amazing line-up of individuals, shaping the future of business and technology.
Vinod Khosla
Founder, Khosla Ventures
Mukesh Bansal
Curefit
Saina Nehwal
Badminton Player
Neelkanth Mishra
Axis Capital
Ramesh Lakshminarayanan
HDFC Bank
Ayushi Verma
L&T Finance
Dheeraj Pandey
Founder & CEO, DevRev
Aadit Palicha
Zepto
Munish Blaggan
ICICI Bank
Manisha Raisinghani
SiftHub
Manoj Agarwal
Co-founder & President, DevRev
Rashid Khan
Yellow.ai
Mollie Holland
CVP Customer Experience, DevRev
Ratan Kesh
Bandhan Bank
Harnath Babu
KPMG
Maneesh Jhawar
Qualitykiosk
Dhruv Agrawal
COO & Co-founder, Shipsy
Karan Mehta
Kissht
Sankarson Banerjee
Ex-RBL Bank and NSE
Michael Machado
CVP Product and Brand, DevRev
Sivanand Akella
Phenom
Vinod Muthukrishnan
VP & COO (Webex Customer Experience), Cisco
Aditi Mishra
Product Marketing at DevRev
Chandra Nath
DevRev
Amalesh Mishra
Qualitykiosk
Sunil Mahale
Head of Asia Pacific & Japan, DevRev
Agenda
8:15 AM - 8:30 AM
Kick-off : Welcome
Neeraj Matiyani
Amalesh Mishra
8:30 AM - 9:20 AM
Opening Keynote
A SaaSsy India: Preparing for a $10 Trillion India. The role of global SaaS and local AI.
Dheeraj Pandey
Rashid Khan
Neelkanth Mishra
Ramesh Lakshminarayanan
9:20 AM - 10:45 AM
Humans and Machines
Discover DevRev's end-to-end solutions—user monitoring to AI chatbots, integrated via a knowledge graph, embodying hyper-convergence 2.0
Manoj Agarwal
Michael Machado
Vimlesh Gautam
Vinod Muthukrishnan
Ayushi Verma
10:45 AM - 11:00 AM
Break
11:00 AM - 11:30 AM
AI Enterprise Panel
Will AI in enterprise suffer the same fate as mobile?
Munish Blaggan
Harnath Babu
Ratan Kesh
Aditi Mishra
11:35 AM - 12:00 PM
Unlocking India’s Potential
Creating a hundred $1 Billion revenue tech companies in India in the next 10 years: What would it take?
Karan Mehta
Aadit Palicha
Chandra Nath
12:00 PM - 12:15 PM
Hackathon Awards
Mukesh Bansal
12:15 PM - 1:00 PM
Closing Note
Game, Set, Match: Elevating India with Sports and Tech innovation
Saina Nehwal
Mukesh Bansal
Effortless Mumbai 2024
Explore the intersection of customer service excellence and AI innovation at DevRev's 'Effortless' conference. Tailored for today's business leaders - CIOs, CDOs, CCOs, CTOs, Founders, PMs, support engineers, managers, and investors - this event is your gateway to modernizing operations with the latest in AI, analytics, and design.
India, set to become a $10 trillion economy in the next decade, will see rising GDP per capita, especially in metropolitan areas. Customer loyalty, employee productivity, and service reliability will be top of mind for business leaders who plan to win in this highly competitive market. SaaS, AI, and Analytics will play a big role in shaping the future of winners.
Legacy CRMs were built and priced for western markets, which is why SaaS faces such headwinds in India. On top of that, there are tens – if not hundreds – of SaaS tools that need to be integrated to bring together workflows and insights around customers, users, products, and people. Forrester calls it “The Crisis of Fractured Organizations.” This SaaS sprawl is reminiscent of the server-VM-license sprawl of the decade before.
Discover how to centralize your business infrastructure, focusing on customers and products as the core of your digital strategy. We'll showcase end-to-end solutions from user monitoring and semantic search to AI-powered chatbots and advanced CRM systems. This integration under one knowledge graph represents the essence of hyper-convergence 2.0!
With Effortless, we seek to inspire, educate, and foster a thoughtful dialogue about the future of technology in the digital age.
What is DevRev
DevRev's OneCRM is a unified platform for modern digital businesses. It brings together powerful capabilities like end user monitoring, semantic search, AI-powered chatbot, with an advanced Support CRM and a Product CRM to manage digital assets and developer activities. By integrating all of these within a single AI-powered knowledge graph, OneCRM offers a simplified yet cohesive approach to business operations, under a single contract.
DevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest seed in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.
DevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest seed in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.
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