Turn support conversations into actionable customer feedback.
The CSAT on Conversation snap-in provides a simple way to collect customer satisfaction feedback after support agent interactions.
The CSAT on Conversation snap-in helps teams gather customer feedback after support interactions. Survey responses help support agents and managers understand customer satisfaction levels and improve the overall support experience.Features
- Customize the survey question displayed to customers during snap-in installation.
- Configure the response message shown after customers submit their feedback.
- Use a built-in five-point survey scale designed to encourage higher response rates.
- Customize the text displayed on survey response buttons based on your requirements.
- Gain better visibility into customer satisfaction across support interactions.
Installation
- Go to the DevRev Marketplace and select the CSAT on Conversation snap-in.
- In DevRev, open the Configuration tab for the snap-in.
- Specify the survey question to display to customers and the response message shown after submission.
- Save the configuration and click Next to deploy the CSAT snap-in in your environment.
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