Hyperconverge your tech stack and empower teams to deliver unparalleled support with a modern AI-first platform
Streamline conversations from every channel into a single view
Turing AI identifies recurring patterns in support queries to suggest recommended next steps, similar tickets, and related articles so your agents are empowered to tackle every query
No more rigid chatbots with defined workflows. Make AI responses human-like with a RAG-powered chatbot that is intent-aware, drafts responses from internal and external sources, and gets better with every conversation
View session recordings attached to every customer ticket so you can do RCA and troubleshoot more effectively. Instantly identify usability issues so you can proactively fix problems before a customer even logs a ticket.
Accelerate resolution times on L3/L4 tickets. Bidirectional syncs allow you to collaborate in real-time with PMs and developers to resolve customer issues without having to switch between apps.
Gain actionable insights into customer experience and agent productivity with our intuitive analytics dashboard. Interactively filter, visualize, and drill into support metrics to reveal key trends.
Reach out to us at startups@devrev.ai for any clarifications.
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