The SysAid Connector imports and syncs tickets, users, groups, companies, assets, service catalogs, knowledge articles, and CMDB definitions with Computer through one-time imports and recurring syncs.
The SysAid Connector imports and syncs tickets, users, groups, companies, assets, service catalog templates, knowledge base articles, and CMDB definitions with Computer, giving teams a unified view of IT service management data while preserving important relationships and operational context.
Features
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Ticket & User Sync
Syncs tickets, user profiles, requesters, assignees, groups, and group memberships with Computer, helping teams maintain visibility into support activities and user information.
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Organization Sync
Syncs companies, groups, and organizational relationships while preserving connections between users, teams, and companies, making it easier to understand ownership and support structures.
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Asset & CMDB Sync
Syncs asset inventories, serial numbers, ownership details, operational metadata, and CMDB definitions while maintaining parent-child relationships, giving teams a structured view of their IT infrastructure.
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Knowledge & Catalog Sync
Syncs knowledge base articles and service catalog templates while preserving article content and author information, helping teams retain access to existing support resources and service offerings.
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Automated Sync
Supports one-time data imports and recurring syncs between SysAid and Computer, handling pagination, rate limits, and session refreshes to support reliable data transfers with minimal manual intervention.
Access
An administrator must configure the SysAid connection using authorized credentials and the required API permissions. Individual users do not need to connect their own accounts. Your data remains yours, and users' existing SysAid roles and permissions carry over to Computer, maintaining their established access levels.