Turn App Store feedback into DevRev action items.
Synchronizes App Store reviews and developer responses into DevRev as tickets and comments, helping support and product teams track user feedback and identify trends.
The App Store Reviews integration connects your App Store Connect account to DevRev, turning user reviews into actionable product insights. Once connected, your support and product teams can track feedback, identify trends, and respond to issues directly within your DevRev workspace.Features
- Bulk Review Import Enable a one-time transfer of App Store review data – including star ratings, review text, author details, device information, app version, and developer responses – into DevRev as tickets and comments.
- Sync to DevRev Re-synchronize an import to incorporate reviews created or updated in the App Store after the last sync. You can manage this process manually or automate it for scheduled updates.
- Periodic Sync Schedule recurring synchronizations to automatically pull in updated reviews and developer responses from the App Store, ensuring your DevRev workspace always reflects the latest user feedback.
Access
To connect App Store, authenticate via App Store Connect credentials during the integration setup. This requires App Store Connect admin permissions to authorize access to your app data. Review data includes star ratings, review text, app version, developer responses, and reviewer nicknames; no personal user details are collected or stored. Data imported into DevRev is owned and managed within your DevRev organization; App Store Connect roles and permissions are not carried over and must be configured separately in DevRev.Recommended
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