Breaking Down Silos Between Pre-Sales, Engineering, and Leadership

An enterprise supply chain planning platform made DevRev its central hub — connecting pre-sales, engineering, and leadership so everyone shares real-time visibility instead of working in isolated tools.

Company

The customer is a leading enterprise supply chain planning platform with a global enterprise client base. This case study is presented anonymously at the customer's request.

Challenge

The company operated across completely disconnected systems. Pre-sales tracked work in spreadsheets, engineering was siloed in Azure DevOps, and leadership had no real-time visibility into what was being built or when it would ship.

Solution

DevRev became the central hub — engineering issues sync bidirectionally with Azure DevOps, pre-sales can create tickets directly from Slack, and leadership has a real-time view of roadmap status across all teams.

Impact

Connecting the three functions on one surface replaced manual tracking with shared, real-time visibility: