4 min read
Last Updated
Company
Deepdub
Employees
50
Founded
2019
Headquarters
Tel Aviv
Industry
Software Development
Deepdub is a global leader in AI-powered voice technology, partnering with the world’s top streaming platforms and content creators to deliver high-quality multilingual dubbing at scale and with emotional nuance. Deepdub empowers studios to preserve performance authenticity while accelerating time-to-market.
Their Deepdub GO virtual studio enables creators to produce AI-generated voices, localized dialogue, and immersive audio content.
Deepdub, a leader in AI voice dubbing technology, needed to support their rapidly growing global user base. Their studio platform, which helps content creators produce AI voices, dialogs, and audio content, attracted tens of thousands of users who required consistent 24/7 support.
With a relatively small support team, Deepdub needed an innovative approach to handle increasing support requests across multiple languages without expanding their team size.
Deepdub selected DevRev to transform their customer support through conversational AI and a comprehensive knowledge system. The implementation included:
The only reason we’re able to provide seamless 24/7 support to tens of thousands of users worldwide, without compromising on quality or responsiveness, is thanks to the capabilities we have from DevRev
DevRev's conversational AI automatically responds to nearly 70% of customer questions, making self-service the preferred support option while freeing support agents to solve more complex issues.
These advancements allow Deepdub to maintain the high standards expected by global media clients while supporting a growing base of creators using Deepdub GO and the Voice API.
The system automatically creates Q&As from completed support conversations, with over 2,000 AI-generated entries improving the knowledge base. When similar questions arise, customers receive immediate answers without needing human intervention.
The platform effectively supports:
By connecting all their support information through DevRev, Deepdub provides faster resolutions and can identify potential issues before they affect customers.
Deepdub's implementation of DevRev delivers meaningful business results:
With over 65% of support queries handled automatically, our team can now focus on helping clients create amazing content with Deepdub GO.
By adopting DevRev, Deepdub transforms its approach to customer support by:
These improvements directly impact Deepdub's bottom line through:
Faster time-to-resolution improving overall platform experience
As the partnership grows, Deepdub looks forward to upcoming DevRev features, including portal customization and multilingual support, with particular interest in voice agent integration to meet users' growing preference for voice interfaces over text.
They’ve also emerged as power users of DevRev, using it extensively to deliver a seamless support experience. What makes their journey unique is how their automation strategy evolved: starting with DevRev’s Turing bot, they soon moved to a custom version tailored to their needs, and are now early adopters of custom AI agents.
With early access to this capability, Deepdub reports impressive results, showcasing how rapidly they’ve matured in their AI space.
Deepdub achieves 65.8% automation in support queries with AI-powered knowledge platform
65.8% of support queries resolved through automation
2,000+ AI-generated Q&As create a continuously improving knowledge ecosystem
Tens of thousands of customers through intuitive self-service options