A content marketer with a journalist's heart, Akileish enjoys crafting valuable content that helps the audience separate signal from noise.

Akileish Ramanathan

Marketing at DevRev

author
A content marketer with a journalist's heart, Akileish enjoys crafting valuable content that helps the audience separate signal from noise.
Key 8 Customer Service Trends Every Business Should Know for 2025
15 min readKey 8 Customer Service Trends Every Business Should Know for 2025
Best 7 Service Desk Software for Your Customer Support Needs in 2025 [Buyer's Guide]
11 min readBest 7 Service Desk Software for Your Customer Support Needs in 2025 [Buyer's Guide]
Vinod Khosla’s bold take on AI: “In 5 years, what will not be possible?”
12 min readVinod Khosla’s bold take on AI: “In 5 years, what will not be possible?”
Key Benefits of AI in Customer Service: A Complete Guide
13 min readKey Benefits of AI in Customer Service: A Complete Guide
What is Customer Service Automation? A Complete Guide to Streamline Support
12 min readWhat is Customer Service Automation? A Complete Guide to Streamline Support
11 customer service examples to inspire your team in 2024 [+takeaways]
18 min read11 customer service examples to inspire your team in 2024 [+takeaways]
What is Essentialism? Definition, examples, strategies
22 min readWhat is Essentialism? Definition, examples, strategies
A detailed guide on customer transparency in 2025
10 min readA detailed guide on customer transparency in 2025
What is B2B Customer Service? Examples + Best Practices
14 min readWhat is B2B Customer Service? Examples + Best Practices
10 Best Jira Alternatives You Should Consider in 2025
17 min read10 Best Jira Alternatives You Should Consider in 2025
11 Best Help Desk Ticketing System Software for Top-Notch Support in 2025
18 min read11 Best Help Desk Ticketing System Software for Top-Notch Support in 2025
Top 10 Customer Service Tips to Drive Retention in 2025
11 min readTop 10 Customer Service Tips to Drive Retention in 2025
8 Best Practices for Ticketing Management in Customer Support [Guide for 2025]
11 min read8 Best Practices for Ticketing Management in Customer Support [Guide for 2025]
Reimagining healthcare through smarter design and modern solutions
5 min readReimagining healthcare through smarter design and modern solutions
What are AI agents? An all-in-one guide [Definition, process,benefits]
14 min readWhat are AI agents? An all-in-one guide [Definition, process,benefits]
The Duality of AI: Co-Intelligence and Co-Dependence
12 min readThe Duality of AI: Co-Intelligence and Co-Dependence
SaaS 2.0: Why Simpler, Faster, and Sentient Software is the Future
18 min readSaaS 2.0: Why Simpler, Faster, and Sentient Software is the Future
Mastering customer relations: Your guide to building loyalty that lasts
18 min readMastering customer relations: Your guide to building loyalty that lasts
Build customer feedback loops for lasting loyalty in 2025 [Examples + tips]
17 min readBuild customer feedback loops for lasting loyalty in 2025 [Examples + tips]
What is customer churn? [Types + strategies to boost retention]
19 min readWhat is customer churn? [Types + strategies to boost retention]
Customer service training to build high-performing teams
12 min readCustomer service training to build high-performing teams
Multilingual customer support: 7 strategies to attract global customers
12 min readMultilingual customer support: 7 strategies to attract global customers
12 top automated ticketing systems for customer support teams in 2025
21 min read12 top automated ticketing systems for customer support teams in 2025