A content marketer with a journalist's heart, Akileish enjoys crafting valuable content that helps the audience separate signal from noise.

Akileish Ramanathan

Marketing at DevRev

author
A content marketer with a journalist's heart, Akileish enjoys crafting valuable content that helps the audience separate signal from noise.
Key 8 Customer Service Trends Every Business Should Know for 2025
15 min readKey 8 Customer Service Trends Every Business Should Know for 2025
Best 7 Service Desk Software for Your Customer Support Needs in 2024 [Buyer's Guide]
11 min readBest 7 Service Desk Software for Your Customer Support Needs in 2024 [Buyer's Guide]
Vinod Khosla’s bold take on AI: “In 5 years, what will not be possible?”
12 min readVinod Khosla’s bold take on AI: “In 5 years, what will not be possible?”
Key Benefits of AI in Customer Service: A Complete Guide
13 min readKey Benefits of AI in Customer Service: A Complete Guide
What is Customer Service Automation? A Complete Guide to Streamline Support
12 min readWhat is Customer Service Automation? A Complete Guide to Streamline Support
11 customer service examples to inspire your team in 2024 [+takeaways]
18 min read11 customer service examples to inspire your team in 2024 [+takeaways]
A detailed guide on customer transparency in 2024
10 min readA detailed guide on customer transparency in 2024
What is B2B Customer Service? Examples + Best Practices
14 min readWhat is B2B Customer Service? Examples + Best Practices
11 Best Help Desk Ticketing System Software for Top-Notch Support in 2024
18 min read11 Best Help Desk Ticketing System Software for Top-Notch Support in 2024
Top 10 Customer Service Tips to Drive Retention in 2025
11 min readTop 10 Customer Service Tips to Drive Retention in 2025
8 Best Practices for Ticketing Management in Customer Support [Guide for 2025]
11 min read8 Best Practices for Ticketing Management in Customer Support [Guide for 2025]
Reimagining healthcare through smarter design and modern solutions
5 min readReimagining healthcare through smarter design and modern solutions
What are AI agents? An all-in-one guide [Definition, process,benefits]
14 min readWhat are AI agents? An all-in-one guide [Definition, process,benefits]
The Duality of AI: Co-Intelligence and Co-Dependence
12 min readThe Duality of AI: Co-Intelligence and Co-Dependence
SaaS 2.0: Why Simpler, Faster, and Sentient Software is the Future
18 min readSaaS 2.0: Why Simpler, Faster, and Sentient Software is the Future
Mastering customer relations: Your guide to building loyalty that lasts
18 min readMastering customer relations: Your guide to building loyalty that lasts
What is customer churn? [Types + strategies to boost retention]
19 min readWhat is customer churn? [Types + strategies to boost retention]
Multilingual customer support: 7 strategies to attract global customers
12 min readMultilingual customer support: 7 strategies to attract global customers