DevRev’s email evolution powers smarter customer support

Email remains a staple in customer support, ranking as the most utilized channel globally. For businesses, it's the go-to for handling inquiries, troubleshooting, and maintaining customer relationships. Many researchers state that email tools are a support team’s most used tools for customer interactions. Email’s accessibility and familiarity make it the preferred option for customers and businesses alike.

Yet, many email support solutions are stuck in the past, operating on outdated systems. These legacy platforms often lack the flexibility to meet today’s customer expectations. Pain points like messy inboxes, lost conversations, and overwhelming manual processes bog down support teams. With automation, AI, and integrated workflows on the rise, a modern solution is needed to transform the email experience.

DevRev's Email Experience redefines what's possible in email support, offering the tools and automation needed to exceed today's customer expectations.

Simplify email operations

Empower your team with streamlined email management that eliminates chaos and enhances productivity. DevRev’s email solution centralizes communications and automates tasks, enabling your team to focus on delivering exceptional customer service without manual hassles. Enjoy a seamless, integrated workflow that keeps your team in sync and your customers satisfied.

Centralized email hub

Simplify your inbox with DevRev’s unified inbox, where emails from Google Workspace, Microsoft Outlook, Yahoo Mail, Zoho Mail, and custom domains all converge. Enjoy a clutter-free, organized inbox that keeps your team in sync and on top of things. With a consistent user interface, managing and navigating emails is a breeze, thereby boosting productivity.

Save emails as tickets

Our system efficiently organizes incoming communications by saving emails as tickets. This process converts your incoming emails into fully populated information-rich conversations, ensuring no customer query slips through the cracks. By transforming emails into trackable tickets, we help you speed up response times and accurately monitor all customer interactions, improving overall service quality.

Smart user onboarding

Our automated user profiling system creates profiles for unrecognized senders and links them to the appropriate customer workspace based on their domain. This ensures every interaction is tracked effectively, providing comprehensive customer histories at your fingertips. Experience seamless, personalized support from the first interaction while maintaining proper data organization and security across workspaces.

Craft and customize communications

Customize your email experience to fit your organization's unique needs perfectly. From streamlined workflows to intelligent user management, our system seamlessly integrates with your setup, giving your communications a professional edge that impresses customers and showcases your brand's efficiency.

AI-assisted visual email composer

Craft stunning emails effortlessly with our user-friendly WYSIWYG HTML editor. Compose emails that are both informative and visually appealing. Our built-in Ask AI feature assists in writing emails, enhancing productivity, and ensuring high-quality responses. Empower your support team to produce polished emails, elevating your brand's professional image.

Flexible email configuration

Tailor your email experience to fit like a glove. Customize settings for creating tickets or conversations, set default parts and owners, craft unique email signatures, and design auto-reply messages. Gain the flexibility to configure email handling to your specific organizational needs, enhancing operational efficiency and ensuring a seamless communication experience.

Seamless file handling

Handle attachments up to 250 MB effortlessly, including formats unsupported by standard email systems like Gmail. Our platform ensures secure management of all file types, while SendSafely integration enables protected sharing of sensitive documents. View and send large files directly within DevRev, streamlining communication and enhancing security for both your team and customers.

Enhance security and deliverability

Elevate your email credibility and ensure your messages always reach their intended recipients. Say goodbye to spam folder woes and hello to improved deliverability, building rock-solid trust between you, your customers, and those all-important email gatekeepers.

DMARC-driven trust

Boost your email credibility with DevRev's DMARC-compliant system. Reduce spam flags and protect your brand identity as our robust security measures build trust with mailbox providers and recipients alike. Improve your email deliverability, ensuring your messages reach their intended audience with pinpoint accuracy.

AI-powered spam defense

Elevate your email experience with DevRev's AI-powered spam management, Spam Shield snap-in. This intelligent tool automatically detects and filters spam, ensuring a clean, efficient support environment. With customizable rules, real-time analytics, and adaptive learning, it significantly boosts productivity and allows agents to focus on genuine customer interactions.

Guardrail against overload

Ensure your system remains robust and responsive by automatically managing high volumes of spam with rate limiting. This proactive measure safeguards your system's performance by preventing denial of service attacks and reducing the risk of hitting API call limits, ensuring uninterrupted service for your agents

Email diagnostics

Gain detailed insights on bounces, deliveries, and recipient actions such as spam marking with email tracking and insights. Analyze clear bounce reasons, track email statuses, and monitor end-user interactions to identify and resolve issues quickly. This data-driven approach ensures optimal deliverability, helps refine your email strategy, and maintains smooth customer communication while improving overall engagement rates

Optimize customer interactions

Turn every customer interaction into a golden opportunity for connection and improvement. With smart tools at your fingertips, you'll be serving up personalized, top-notch support that continually evolves to solve your customers' problems.

Customizable CSAT surveys

Leverage our customizable CSAT surveys to gather targeted customer feedback. Send tailored surveys after resolving tickets or conversations, with the flexibility to craft specific questions and set optimal send delays. Gain actionable insights to identify areas for improvement and consistently elevate support quality.

Subject-independent thread consistency

Maintain seamless communication with DevRev's ability to keep email threads intact even when the subject changes. Conversations remain within the same thread even after changes to the email subjects, preserving the context and history of interactions. This enhances clarity and continuity, enabling your team to follow discussions effortlessly and provide consistent support.

Intelligent email handling

Optimize email management with Turing Bot. This AI assistant automatically responds to emails using your company's knowledge base, maintaining formatting standards and comprehending long-form messages without rephrasing. It reduces response times, ensures consistent communication, and frees your team to focus on complex tasks.

The DevRev difference

Email is evolving, and it's time your support solution did too. DevRev’s Email Experience breathes new life into the email support channel, offering a modern, streamlined, and intelligent approach that addresses the shortcomings of legacy solutions — because great support starts with great communication. Book a demo today to see DevRev in action.