Knowledge base management

Knowledge base management that fuels self-service

Build out an accurate, comprehensive knowledge base to provide users with the right solutions and agents with the right resources

Enhance self-serve

Empower customers to find solutions on their own with a knowledge base that is always accurate and built for Gen AI Search

Write faster with AI

Spend less time editing articles with powerful AI commands to polish and transform your content with just a single click

Track article performance

Break open the black box of article analytics with a comprehensive dashboard to measure engagement and article effectiveness

Collaborate with ease

Keep your knowledge base in sync with product updates with a tool that makes it easy for your team to contribute and collaborate on articles

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Frequently asked questions

A robust knowledge base improves self-service for your customers and internal teams. Using a knowledge management tool gives you an efficient way to centralize and organize all your help resources. A comprehensive and well-structured knowledge base helps customers find accurate solutions and reduces the number of repetitive queries your customer support agent have to handle.