Discover Jeel, an author in product development and GTM strategy, blending his passion with vivid creativity.

Jeel Patel

Marketing at DevRev

author
Discover Jeel, an author in product development and GTM strategy, blending his passion with vivid creativity.
Omnichannel customer service: strategy & best practice guide [2024]
14 min readOmnichannel customer service: strategy & best practice guide [2024]
What is a knowledge base? How to build & manage in 2025
12 min readWhat is a knowledge base? How to build & manage in 2025
Customer service voice: Strategies to choose with examples
10 min readCustomer service voice: Strategies to choose with examples
Customer service professionals: key roles in 2024
10 min readCustomer service professionals: key roles in 2024
The importance of customer service strategy and its benefits explained
12 min readThe importance of customer service strategy and its benefits explained
What is it service desk? Key components & benefits
9 min readWhat is it service desk? Key components & benefits
8 ways to build strong customer trust in 2025
10 min read8 ways to build strong customer trust in 2025
Steps involved in Choosing the right CRM software [2024]
13 min readSteps involved in Choosing the right CRM software [2024]
What’s the difference between customer loyalty and customer retention?
10 min readWhat’s the difference between customer loyalty and customer retention?
Automated customer engagement: Implementation, benefits, & 3 use cases
12 min readAutomated customer engagement: Implementation, benefits, & 3 use cases
14 effective ways to deliver good customer service in 2024
21 min read14 effective ways to deliver good customer service in 2024
What is a Customer Feedback Form? [Tip & How It Works]
10 min readWhat is a Customer Feedback Form? [Tip & How It Works]
Building customer loyalty in 2024: Strategies & measurement
12 min readBuilding customer loyalty in 2024: Strategies & measurement
Best Free CRM: [Analysis on Features, Pros & Cons]
33 min readBest Free CRM: [Analysis on Features, Pros & Cons]
Benefits of CRM software and key takeaways [A 2025 guide]
14 min readBenefits of CRM software and key takeaways [A 2025 guide]
Understanding customer analytics: Its uses, process, and best practices
10 min readUnderstanding customer analytics: Its uses, process, and best practices
Customer satisfaction score (CSAT): how to measure? Pros & cons
21 min readCustomer satisfaction score (CSAT): how to measure? Pros & cons
Chat vs. Messaging: understanding the distinction
11 min readChat vs. Messaging: understanding the distinction
Customer Data Platform: Why It's Needed Now?
12 min readCustomer Data Platform: Why It's Needed Now?
Customer analytics explained: types and implementation guide 2024
15 min readCustomer analytics explained: types and implementation guide 2024
8 types of customer complaints and their resolutions
17 min read8 types of customer complaints and their resolutions
Ticketing system explained: Everything you need to know [2024]
14 min readTicketing system explained: Everything you need to know [2024]
How to improve first reply time explained [Formulas to calculate FRT, AFRT]
11 min readHow to improve first reply time explained [Formulas to calculate FRT, AFRT]
Engineering Testing - Please Ignore
12 min readEngineering Testing - Please Ignore
Customer feedback: 7 ideas to turn into action
10 min readCustomer feedback: 7 ideas to turn into action
A guide to 5 different types of customer service
11 min readA guide to 5 different types of customer service
What is Customer Retention?  Here are 10 Tips to Use in 2025
9 min readWhat is Customer Retention? Here are 10 Tips to Use in 2025
Difficult customers: who are they and tips to handle them in 2024
17 min readDifficult customers: who are they and tips to handle them in 2024
Angry customers: communication tips, email & live chat templates
12 min readAngry customers: communication tips, email & live chat templates