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Support teams had given up on AI.  Then came Computer.
Feb 9, 26 — Computer
Support teams had given up on AI. Then came Computer.

Rajat Radhakrishnan

Resolving customer issues at scale seemed impossible. Computer makes it routine.
Feb 9, 26 — Computer
Resolving customer issues at scale seemed impossible. Computer makes it routine.

Akhil Kintali

Computer, your AI teammate, is hereBlogComputer
7 min readComputer, your AI teammate, is here

Michael Machado

From reactive to proactive: How Computer transforms IT
From reactive to proactive: How Computer transforms IT

Naval Varghese

Work’s broken; let’s fix it, together. Meet Computer.
Work’s broken; let’s fix it, together. Meet Computer.

Dheeraj Pandey

AI promised to change how teams operate. Computer actually does.
AI promised to change how teams operate. Computer actually does.

Arush Balyan

AgentOS

The future of human-machine collaboration

Discover the Power of Integration with AgentOS- Part II
Oct 7, 24 — AgentOS
Discover the Power of Integration with AgentOS- Part II

Abhinav Singh

DevRev Native Workflow Engine
Sep 4, 24 — AgentOS
DevRev Native Workflow Engine

Shashank Singh

Discover the power of integration with Computer- Part I
Aug 30, 24 — AgentOS
Discover the power of integration with Computer- Part I

Abhinav Singh

Bridging the gap: Why software integration is crucial for CXOs
Aug 20, 24 — AgentOS
Bridging the gap: Why software integration is crucial for CXOs

Abhinav Singh

Essentialism at Work

A new way of working: customer centric, product led, and AI native

What is Essentialism? Definition, examples, strategies
Dec 17, 24 — Essentialism at Work
What is Essentialism? Definition, examples, strategies

DevRev Editorial

Does your customer help center actually help your customer?
Aug 29, 24 — Essentialism at Work
Does your customer help center actually help your customer?

DevRev Editorial

DevRev on DevRev: How essentialism leads to craftsmanship
Jun 13, 24 — Essentialism at Work
DevRev on DevRev: How essentialism leads to craftsmanship

DevRev Editorial

Forward-deployed engineer: The bridge between product and customer experience
May 13, 24 — Essentialism at Work
Forward-deployed engineer: The bridge between product and customer experience

Shravan Suresh

Authentic AI

Building genuine solutions for true intelligence

What is an AI teammate? The evolution beyond chatbots
Mar 4, 26 — Authentic AI
What is an AI teammate? The evolution beyond chatbots

Vishal Narendar

The best AI agent builder platforms in the market
Oct 16, 25 — Authentic AI
The best AI agent builder platforms in the market

Vishal Narendar

See the full picture of your customer's journey with Customer360
Dec 3, 24 — Authentic AI
See the full picture of your customer's journey with Customer360

DevRev Editorial

Observing the provenance of GenAI responses
Jun 25, 24 — Authentic AI
Observing the provenance of GenAI responses

Ben Colborn

Modern Architecture

Stories of craft behind the platform

Introducing voice support in DevRev
Aug 8, 25 — Modern Architecture
Introducing voice support in DevRev

Rajat Radhakrishnan

Email delivery insights: Bringing clarity to every customer interaction
Oct 25, 24 — Modern Architecture
Email delivery insights: Bringing clarity to every customer interaction

Akhil Kintali

One place to manage all your customer support Slack channels
Sep 24, 24 — Customer Support
One place to manage all your customer support Slack channels

Rajat Radhakrishnan

How AI-Powered Chatbots Enhance Omnichannel Customer Support
Sep 18, 24 — Modern Architecture
How AI-Powered Chatbots Enhance Omnichannel Customer Support

Arush Balyan

Design of Surfaces

Future-forward UX designed for the hand-off between humans and machines

Make customer query resolution an effortless, one-click experience
Dec 2, 24 — Design of Surfaces
Make customer query resolution an effortless, one-click experience

Arush Balyan

How useful do customers find your knowledge base? 6 metrics to track
Aug 1, 24 — Design of Surfaces
How useful do customers find your knowledge base? 6 metrics to track

Arush Balyan

Explore DevRev’s new article creation and article analytics dashboard
Jul 11, 24 — Design of Surfaces
Explore DevRev’s new article creation and article analytics dashboard

Dhruv Baldwa

10 step guide to preparing your knowledge base for Gen AI search
Jul 11, 24 — Design of Surfaces
10 step guide to preparing your knowledge base for Gen AI search

DevRev Editorial

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AgentOS
Essentialism at Work
Authentic AI
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Design of Surfaces
Support teams had given up on AI.  Then came Computer.
Feb 9, 26 — Computer
Support teams had given up on AI. Then came Computer.

Rajat Radhakrishnan

Resolving customer issues at scale seemed impossible. Computer makes it routine.
Feb 9, 26 — Computer
Resolving customer issues at scale seemed impossible. Computer makes it routine.

Akhil Kintali

Computer, your AI teammate, is hereBlogComputer
7 min readComputer, your AI teammate, is here

Michael Machado

From reactive to proactive: How Computer transforms IT
From reactive to proactive: How Computer transforms IT

Naval Varghese

Work’s broken; let’s fix it, together. Meet Computer.
Work’s broken; let’s fix it, together. Meet Computer.

Dheeraj Pandey

AI promised to change how teams operate. Computer actually does.
AI promised to change how teams operate. Computer actually does.

Arush Balyan

Discover the Power of Integration with AgentOS- Part II
Oct 7, 24 — AgentOS
Discover the Power of Integration with AgentOS- Part II

Abhinav Singh

DevRev Native Workflow Engine
Sep 4, 24 — AgentOS
DevRev Native Workflow Engine

Shashank Singh

Discover the power of integration with Computer- Part I
Aug 30, 24 — AgentOS
Discover the power of integration with Computer- Part I

Abhinav Singh

Bridging the gap: Why software integration is crucial for CXOs
Aug 20, 24 — AgentOS
Bridging the gap: Why software integration is crucial for CXOs

Abhinav Singh

What is Essentialism? Definition, examples, strategies
Dec 17, 24 — Essentialism at Work
What is Essentialism? Definition, examples, strategies

DevRev Editorial

Does your customer help center actually help your customer?
Aug 29, 24 — Essentialism at Work
Does your customer help center actually help your customer?

DevRev Editorial

DevRev on DevRev: How essentialism leads to craftsmanship
Jun 13, 24 — Essentialism at Work
DevRev on DevRev: How essentialism leads to craftsmanship

DevRev Editorial

Forward-deployed engineer: The bridge between product and customer experience
May 13, 24 — Essentialism at Work
Forward-deployed engineer: The bridge between product and customer experience

Shravan Suresh

What is an AI teammate? The evolution beyond chatbots
Mar 4, 26 — Authentic AI
What is an AI teammate? The evolution beyond chatbots

Vishal Narendar

The best AI agent builder platforms in the market
Oct 16, 25 — Authentic AI
The best AI agent builder platforms in the market

Vishal Narendar

See the full picture of your customer's journey with Customer360
Dec 3, 24 — Authentic AI
See the full picture of your customer's journey with Customer360

DevRev Editorial

Observing the provenance of GenAI responses
Jun 25, 24 — Authentic AI
Observing the provenance of GenAI responses

Ben Colborn

Introducing voice support in DevRev
Aug 8, 25 — Modern Architecture
Introducing voice support in DevRev

Rajat Radhakrishnan

Email delivery insights: Bringing clarity to every customer interaction
Oct 25, 24 — Modern Architecture
Email delivery insights: Bringing clarity to every customer interaction

Akhil Kintali

One place to manage all your customer support Slack channels
Sep 24, 24 — Customer Support
One place to manage all your customer support Slack channels

Rajat Radhakrishnan

How AI-Powered Chatbots Enhance Omnichannel Customer Support
Sep 18, 24 — Modern Architecture
How AI-Powered Chatbots Enhance Omnichannel Customer Support

Arush Balyan

Make customer query resolution an effortless, one-click experience
Dec 2, 24 — Design of Surfaces
Make customer query resolution an effortless, one-click experience

Arush Balyan

How useful do customers find your knowledge base? 6 metrics to track
Aug 1, 24 — Design of Surfaces
How useful do customers find your knowledge base? 6 metrics to track

Arush Balyan

Explore DevRev’s new article creation and article analytics dashboard
Jul 11, 24 — Design of Surfaces
Explore DevRev’s new article creation and article analytics dashboard

Dhruv Baldwa

10 step guide to preparing your knowledge base for Gen AI search
Jul 11, 24 — Design of Surfaces
10 step guide to preparing your knowledge base for Gen AI search

DevRev Editorial

All Topics

AI support ticket triaging strategies: from classification to resolution
AI support ticket triaging strategies: from classification to resolution

Neelabja Adkuloo

Hello World
May 6, 26
Hello World

DevRev Editorial

Help desk automation: the agentic AI strategy guide for 2026
May 5, 26 — Customer Support
Help desk automation: the agentic AI strategy guide for 2026

Neelabja Adkuloo

Omnichannel customer support: the complete guide for 2026
May 5, 26 — Customer Support
Omnichannel customer support: the complete guide for 2026

Neelabja Adkuloo

Experiments with voice: the speech-to-speech architecture | Part 1
Apr 30, 26 — Engineering
Experiments with voice: the speech-to-speech architecture | Part 1

Alok Mishra

The collaborative computer: toward team intelligence
Apr 29, 26 — Engineering
The collaborative computer: toward team intelligence

Ahmed Bashir

Criteria in evaluating AI agents – beyond the chatbot hype
Apr 28, 26
Criteria in evaluating AI agents – beyond the chatbot hype

Vishal Narendar

AI agent evaluation: 5 criteria that go beyond the chatbot hype
Apr 13, 26
AI agent evaluation: 5 criteria that go beyond the chatbot hype

Vishal Narendar

The fragmentation tax: why your organization is working harder and moving slower
Apr 10, 26 — DevRev Spotlight
The fragmentation tax: why your organization is working harder and moving slower

Patrick van de Werken

AI can do it all. So why is $4.5 trillion still out of reach?
Apr 1, 26 — Effortless
AI can do it all. So why is $4.5 trillion still out of reach?

Stalia

DevRev's Function Service: One Architecture to Run Them All
Mar 27, 26 — Engineering
DevRev's Function Service: One Architecture to Run Them All

Nimit Savant

Building in public: why using our own product makes us better
Mar 23, 26 — Engineering
Building in public: why using our own product makes us better

Akanksha Deswal

What we learned building a remote MCP server
Mar 19, 26 — Engineering
What we learned building a remote MCP server

Nimit Savant

Capturing developer intent at the moment of thought
Mar 19, 26 — Engineering
Capturing developer intent at the moment of thought

Nimit Savant

Your multilingual help center, powered by Computer
Mar 18, 26 — Computer
Your multilingual help center, powered by Computer

Rajat Radhakrishnan

The perfect 15-minute meeting prep (automated): stop the "multi-tab scramble"​
Mar 17, 26
The perfect 15-minute meeting prep (automated): stop the "multi-tab scramble"​

Vishal Narendar

AI support ticket triaging strategies: from classification to resolution
AI support ticket triaging strategies: from classification to resolution

Neelabja Adkuloo

Hello World
May 6, 26
Hello World

DevRev Editorial

Help desk automation: the agentic AI strategy guide for 2026
May 5, 26 — Customer Support
Help desk automation: the agentic AI strategy guide for 2026

Neelabja Adkuloo

Omnichannel customer support: the complete guide for 2026
May 5, 26 — Customer Support
Omnichannel customer support: the complete guide for 2026

Neelabja Adkuloo

Experiments with voice: the speech-to-speech architecture | Part 1
Apr 30, 26 — Engineering
Experiments with voice: the speech-to-speech architecture | Part 1

Alok Mishra

The collaborative computer: toward team intelligence
Apr 29, 26 — Engineering
The collaborative computer: toward team intelligence

Ahmed Bashir

Criteria in evaluating AI agents – beyond the chatbot hype
Apr 28, 26
Criteria in evaluating AI agents – beyond the chatbot hype

Vishal Narendar

AI agent evaluation: 5 criteria that go beyond the chatbot hype
Apr 13, 26
AI agent evaluation: 5 criteria that go beyond the chatbot hype

Vishal Narendar

The fragmentation tax: why your organization is working harder and moving slower
Apr 10, 26 — DevRev Spotlight
The fragmentation tax: why your organization is working harder and moving slower

Patrick van de Werken

AI can do it all. So why is $4.5 trillion still out of reach?
Apr 1, 26 — Effortless
AI can do it all. So why is $4.5 trillion still out of reach?

Stalia

DevRev's Function Service: One Architecture to Run Them All
Mar 27, 26 — Engineering
DevRev's Function Service: One Architecture to Run Them All

Nimit Savant

Building in public: why using our own product makes us better
Mar 23, 26 — Engineering
Building in public: why using our own product makes us better

Akanksha Deswal

What we learned building a remote MCP server
Mar 19, 26 — Engineering
What we learned building a remote MCP server

Nimit Savant

Capturing developer intent at the moment of thought
Mar 19, 26 — Engineering
Capturing developer intent at the moment of thought

Nimit Savant

Your multilingual help center, powered by Computer
Mar 18, 26 — Computer
Your multilingual help center, powered by Computer

Rajat Radhakrishnan

The perfect 15-minute meeting prep (automated): stop the "multi-tab scramble"​
Mar 17, 26
The perfect 15-minute meeting prep (automated): stop the "multi-tab scramble"​

Vishal Narendar