Your IT team is talented. However, they're spending too much time on routine work when they could be driving strategic initiatives that matter.
Password resets, access requests, and account unlocks pile up every day, pulling your best people away from the projects that actually move your organization forward. Your support costs keep climbing whilst your headcount budgets are limited, and your board expects you to do more with less.
You've experienced other vendors over-promise on automation. What you need is something that works alongside your existing systems, doesn't disrupt operations, and generates measurable ROI you can defend to leadership.
That's Computer for service desk automation.
AI promised to solve this, but it mostly just deflected.
Most automation tools don’t solve the root cause; they just move tickets around. Looks good on a dashboard (ticket closed, problem solved), but your IT team knows the truth: the issue isn't resolved; it's just been bounced to someone else or marked complete without being handled through to completion.
Next, there's the deployment risk. Rip-and-replace implementations that take months or years, require parallel teams, and go sideways when unexpected things happen. You've seen this before, and your organization does not need this kind of disruption.
The real problem? Most AI vendors don't understand enterprise IT operations. They build for simplicity, not for the complexity of ServiceNow, Jira, Active Directory, and all the systems your team actually relies on. They promise seamless integration, yet leave you with fragmented data, manual reconciliation, and no real improvement in efficiency.
We built Computer to fix both problems.
With Computer, your employees get answers without waiting.
Here's what actually changes for your organization: 60%+ of Employee requests resolve instantly, without waiting for a support person. Average resolution time drops from 4+ hours to 5 minutes.
24×7 availability means your Employees get help anytime, from anywhere. They stay productive instead of waiting in limbo.
But here's what really matters, Computer doesn't just resolve faster. It resolves completely.
Computer doesn't miss SLA’s, whilst unlocking your team's full potential.
Every Employee request is tracked from start to actual resolution, not just when it's closed. If an issue isn't fully resolved, Computer flags it and automatically returns it to your team. Employees don't need to follow up or resubmit requests because Computer ensures everything is actually fixed. When you say ‘resolved’, it's truly resolved.
Your team transforms from ticket triage to strategic work. Password resets, access provisioning, routine hardware troubleshooting - Computer handles these instantly. Your best people focus on complex issues and escalations, leaving the simple tasks to Computer.
Result: You recover 25-40% of your operational costs and can reinvest those savings into strategic IT initiatives that directly benefit your Employees, accelerate innovation, improve tools, and enhance infrastructure.
Your employees' data and access are safe at every step.
For regulated industries, this isn't negotiable. Most vendors treat industry-grade security as a bolt-on or an upsell. We built it in from day one.
Every Computer action is logged, tracked, and auditable. Your compliance and security teams know exactly what happened, when it happened, and why.
Computer enforces your security rules at every step. It won't grant access to anyone who shouldn't have it, won't expose sensitive data, and won't bypass your controls.
Your CISO gets full visibility. Certifications include SOC 2 Type II, HIPAA BAA, FedRAMP, GDPR. Data residency: EU data remains in the EU; US data remains in the US.
What sets Computer apart
Computer executes end-to-end. Other tools suggest, route, and wait. Computer actually completes the resolution safely, from start to finish.
Computer unifies your data. ServiceNow has a CMDB, and point solutions see conversation history. Computer sees your entire business context in real-time, roles, assets, org structure, relationships, everything. A system that actually understands your company.
Computer deploys with real business impact. You need ROI now, not after a year of consulting. Our team works with you as a partner to deliver tangible results at a pace that is right for you.
Ready to move forward?
This is a measured path: validate capability with your data, pilot at scale with your operations, then roll out while maintaining control.
Your board expects AI adoption, your team deserves to focus on work that matters, and you need proof before moving forward.
Computer delivers all three.
Explore Computer for service desk automation or book a demo to see how service desk automation actually works.
