Rajat, an avid enthusiast of brand and marketing, expertly crafts stories on cutting-edge AI and customer support innovations at DevRev.
Rajat Radhakrishnan
Product Marketing at DevRev
Articles by the contributor
There's nothing zen about your legacy support CRM
It’s high time to reimagine customer support based on first principles - no legacy assumptions, no retrofitting antiquity. Organizations everywhere are struggling with SaaS sprawl, growing complexity, and data locked in rigid silos. These problems don't fade away with time - they only compound as teams grow in size and complexity.
Lightning fast support⚡️Like a pit-crew 🏁
Rev up your customer support to pit crew speeds with DevRev's precision-tuned SLAs and ensure your team hits every response time target.
![Generative AI for Customer support: Time to embrace? [2024]](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fumrbtih2%2Fdevelopment%2F57ee441d2c254d4388c1311e6038c37323c16dd5-4320x4320.webp&w=3840&q=75)
Generative AI for Customer support: Time to embrace? [2024]
Generative AI revolutionizes 24/7 customer support by enhancing real-time query processing, automated responses, and reducing support agent burnout.
One place to manage all your customer support Slack channels
DevRev's Support app is one place to manage all your customer support Slack channels. With DevRev, support teams can link their Slack Connect channels, sync messages, notify teams, address customer queries, and resolve issues - without toggling between apps.
Solving Customer Support’s biggest problems with AI Agents
Discover how AI agents solve customer support's biggest challenges and enhance satisfaction. Learn AI implementation for seamless support.